Government Contract | New York
Patient Experience Consultant

Bid Information

Bid Alert No: 00000592017

Bid Title: Patient Experience Consultant

Agency Bid No. Title: RFP 2016-016

Received Date: 06/06/2016

Close Date: 06/27/2016

Purchase Type: Not Stated

Delivery Point: Nassau County, New York

Delivery Date: Not Stated

Special Notices: Questions Due By 06/16/2016


Specifications include, but are not limited to:. Overview of Services Requested NHCC seeks a consulting firm to aid its cultural transformation initiative. As Health Care Systems across the U.S. aim to deliver value-based care to their patient populations, a greater emphasis is placed on patient experience and satisfaction as a measure of quality. To improve its momentum of safe, timely, effective, equitable, efficient, patient-centered care that consistently exceeds patient expectations NHCC aims to build an infrastructure that engages staff; and promotes a sustainable culture of service excellence that will result in positive patient experiences throughout our continuum of care. Expectations for proposers include but are not limited to the following: I. Onsite cultural assessment to understand the complex healthcare workflows, systems and practices currently utilized at NHCC for addressing patient needs and expectations. Proposers are expected to: Assess current state, including but not limited to: o Behavioral Standards o Rounding o HCAHPS historical numbers and Patient Comments o Complaint/Compliment letters o Leadership Rounding Results

Product Codes: 91888, 91878, 91883

Agency Information

Issuing Agency: Nassau Health Care Corporation

State: New York

Agency Type: State and Local

Contact: Judith Eisele-LaPlante 2201 Hempstead Turnpike, East Meadow, New York, 11554

Phone: 516-572-4671




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