Government Contract | New York

Bid Information

Bid Alert No: 00000436255

Bid Title: OSCAR

Agency Bid No. Title: 97130

Received Date: 12/09/2015

Close Date: Not Stated

Purchase Type: Advance Notification

Delivery Date: Not Stated


The purpose of this project is to integrate the application of case management, E-government portaland complaint processing systems into one single total solution, specially designed for the Office ofConsumer Affairs. The case management system will be designed to aid Consumer Affairsinvestigators, management and their staff. The features of the application include casemanagement, on-line consumer complaints and general reporting and audit features. Phase 1 of thisproject created a Case Management system for complaint process and reporting. It also providesan e-Gov portal for consumers to file vendor complaints on line, check on the status of a complaintand do vendor lookups. Phase 2 of this project will address the following items as part of the overallscope, project goals and objectives: 1-Enhancements to the Complaints Case Managementapplication. 2-Case Management, workflow, on-line functionality and reporting for each OCA arealisted - Weight & Measures, Taxi and Limo Commission, ATM, FOIL, Licenses, Sting Operations,Information and Education. 3-Functionality across all areas for On-Line Payment Processing andInternal credit card processing 4-Kiosk - public service Kiosk with selected OCA functionality. 5-EDMS for backfile and day forward documents. 6-CARAS (mainframe) functionality incorporated intoCM application and sunset of CARAS.

Bid Related Documents

Download Advance Info

Product Codes: 91871, 92064

Agency Information

Issuing Agency: County of Nassau

State: New York

Agency Type: State and Local



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