Government Contract | Oregon
ON-CALL LANGUAGE SERVICES

Bid Information


Bid Alert No: 00000499790

Bid Title: ON-CALL LANGUAGE SERVICES

Agency Bid No. Title: RA160203LC

Received Date: 03/03/2016

Close Date: 03/25/2016

Purchase Type: 1 year term

Delivery Point:

Delivery Date: Not Stated

Special Notices: Questions Due By 03/16/2016

Specifications

Specifications include, but are not limited to:TriMet is located in Portland, Oregon and provides public transportation services in the tri-county metropolitan region of Washington, Clackamas, and Multnomah Counties. TriMet employs approximately 2,600 employees. TriMet requires expert, professional interpreters and translators trained in telephone interpretation, on-site interpretation, translation with superb customer service skills. 2. Purpose The objective of this solicitation is to procure the services of one (1) primary and one (1) secondary Contractor in each of the following services: telephonic language interpretation services, competent written document language translation services, and on-site language interpretation services, including but not limited to the following: a) Contractor shall provide foreign language interpretation services to assist the TriMet Call Center in responding to inquiries from the public, including but not limited to the following: TriMet general transit trip planning assistance and receiving comments or complaints (via telephone), electronic fare inquires, etc. b) Making trip reservations with TriMet Accessible Transportation Programs (ATP), including the LIFT Program and Medical Transportation Program (via telephone). c) Individuals completing an in-person evaluation to determine LIFT eligibility (on-site Interpretation), d) Board Meetings, Public Hearings, Public Forums, and other required meetings for our Capital Projects and Public Affairs Division

Product Code: 96146

Agency Information


Issuing Agency: Tri-County Metropolitan Transportation District (Tri-Met)

State: Oregon

Agency Type: State and Local

Contact: Lisa Chow 1800 SW 1st Avenue, Suite 300, Portland, Oregon, 97201

Phone: 503-962-2428

Fax: 503-962-2298

Email: chowl@trimet.org

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