Government Contract | Oregon
New Customer Information System, Related Systems, and Implementation Services

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Bid Information

Bid Alert No: 00000505256

Bid Title: New Customer Information System, Related Systems, and Implementation Services

Agency Bid No. Title: 004-2016

Received Date: 03/09/2016

Close Date: 04/01/2016

Purchase Type: Not Stated

Delivery Point:

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference Optional 03/15/2016 10:00 AM


Specifications include, but are not limited to:EWEB has several groups among its current mobile workforce, including Field ServiceRepresentatives and Meter Technicians who are tasked with different types of work. Bothcategories of work are dispatched and controlled from CIS. With the implementation ofthe new CIS Solution, EWEB intends for these staff to leverage CIS mobile worktechnology capabilities that will enable Service Order and route management functionsto be conducted in the field, on mobile field devices.Field Services:The Field Services reps perform the following in the field. Connect/Disconnect Services Delinquent Collection-Manual Delinquent Collection-Deposit CollectionDelinquentCollection Medicalo Door hang for non-payo Turn off electric/water non-payo Tamper check Idle Services Move In/Out Move Out With Collection Action (MOCA) Read Metered Services Read Metered Services Reconnect services for Non-pay Refer to Customer Service Refer to Field Services Reread Tamper Investigation Turn off Services at Move InMeter Technicians:These field individuals perform the following work. Installation check Load check Meter Set Meter test Miscellaneous user defined

Product Codes: 92040, 20832, 92064

Agency Information

Issuing Agency: Eugene Water & Electric Board

State: Oregon

Agency Type: State and Local

Contact: Tracy Davis Purchasing Office, 4200 Roosevelt Blvd., Eugene, Oregon, 97402

Phone: 541-685-7468

Fax: 540-685-7501




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