Government Contract | New York
Network Maintenance Services

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Bid Information


Bid Alert No: 00000440299

Bid Title: Network Maintenance Services

Agency Bid No. Title: 15-16-055

Received Date: 12/15/2015

Close Date: 01/11/2016

Purchase Type: Not Stated

Delivery Point: Buffalo, New York

Delivery Date: Not Stated

Special Notices: Questions Due By 12/28/2015 03:00 PM, Bidder Preregistration

Specifications

Specifications include, but are not limited to:Network Maintenance and Technical Support Must Include:District requires on call and off site network maintenance and technical support, alongwith routine maintenance. The District requires four hour response time on criticaldevices and eight hour response on other network related problems. Items to supportinclude but are not limited to: Ethernet switches Routers Wireless Access Points Firewalls and related components Cable plant UPS connected to network equipment The manufacturer technical support section will have split awards permanufacturer. The labor section have one award to provide local support staff formaintenance of all components of the entire District network.This RFP will be divided into two sections for award. The manufacturer technical support section will have split awards permanufacturer. The labor section will have one award to provide local support staff formaintenance of all components of the entire District network.Network Maintenance and Technical Support Must Include: Account set up so that the District or successful labor vendor may placetelephone support calls to the manufacturer support center Registration of all serial numbers of all equipment with the manufacturer formaintenance support Legal manufacturer support center access for all products on contract Legal license to software upgrades and patches from the manufacturerLocal Maintenance, Technical Support and Labor Must Include: On-site diagnostics and replacement of faulty hardware, as required Four hour response (diagnose and repair) on core switches and eight hourresponse (diagnose and repair) for all other switch equipment with half houracknowledgement of trouble ticket and one hour status reporting. Spare inventory in conjunction with the District for all BPS network switchingand routing components as listed on the Network Maintenance Bid ResponseForm

Product Codes: 93921, 92047, 92045

Agency Information


Issuing Agency: Buffalo City School District

State: New York

Agency Type: State and Local

Contact: 65 Niagara Square, Suite 816, Buffalo, New York, 14202

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