Government Contract | Washington
Mobile Workforce Management Technology Roadmap and Technology Selection

Bid Information

Bid Alert No: 00000591804

Bid Title: Mobile Workforce Management Technology Roadmap and Technology Selection

Agency Bid No. Title: PS16-0148F

Received Date: 06/07/2016

Close Date: 07/12/2016

Purchase Type: six to nine month completion

Delivery Point:

Delivery Date: Not Stated

Special Notices: Questions Due By 06/16/2016 03:00 PM


Specifications include, but are not limited to: Task 1: Current State Assessment1. Meet with key stakeholders in various departments across COT and TPU includingPower Transmission & Distribution, Power Generation, Power Utility TechnologyServices, Fleet Services, Water Distribution Operations, Water Supply, WaterQuality, and Customer Services Field Operations, Environmental Services,Information Technology, Code Enforcement, Planning & Development Services,Public Works, and potentially others to:a. Review Citys current mobile work management system implementation,including key modules deployed, integration with GIS, SAP, AVL and IVR, andcurrent support structure.b. Review City and TPU mobile workforce management business processes withemphasis on work scheduling, dispatch, and reporting for both short cycle andlong cycle work.c. Review existing work management metrics and reporting.d. Evaluate the complete mobile work management lifecycle from work ordercreation to close-out for a variety of work types.B. Task 2: Best Practices and Gap Analysis1. Conduct a mobile workforce management best practices presentation(s) addressingboth technology implementation and best practices for digital transformation of workmanagement including creation, scheduling, dispatch, optimization, execution, andreporting.2. Perform a gap assessment of current state against technology and business processbest practices of utilities of similar size and capability of COT and TPU includingfinancial, billing and staffing models.

Product Code: 91885

Agency Information

Issuing Agency: City of Tacoma

State: Washington

Agency Type: State and Local

Contact: Power Warehouse, 3628 S 35th St, Tacoma, Washington, 98409



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