Government Contract | Massachusetts
Managed Support Services forEOHHS Access and Identity Management System (AIMS)

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Bid Information

Bid Alert No: 00000460384

Bid Title: Managed Support Services forEOHHS Access and Identity Management System (AIMS)

Agency Bid No. Title: 16CBEHSAIMSRFR

Received Date: 01/14/2016

Close Date: 02/22/2016

Purchase Type: Not Stated

Delivery Point: Massachusetts

Delivery Date: Not Stated

Special Notices: Questions Due By 01/25/2016 05:00 PM, Bidder Preregistration, Warranty Required


Specifications include, but are not limited to:The overarching goal of Managed Support Services is to keep the AIMS subsystem operating and available as much as possible. The goal is 99.95% uptime.At the beginning of the contract period there will be a knowledge transfer activity where the current staff and vendors will provide the selected bidder with information regarding the current system, current practices, and other details the successful bidder will need to assume the responsibilities identified in this section.EHS has developed a support model that consists of the following elements:Product Support. This is provided by the software developer and/or publisher. This consists of issuing defect fixes and/or patches, and responding to technical questions. This applies to COTS software supplied by a vendor or the development team if the software component in question was developed by EOHHS and/or a vendor developing custom codeApplication Support. Many of the components of the AIMS suite delivered by Oracle allow for customization, configuration, and/or the use of plug-ins. This support includes issuing of defect fixes and/or patches and responding to technical questions by other members of the technical team pertaining to the customization, configuration parameters or behavior of the plug-ins. Application support also includes troubleshooting of problems which may occur in the context of production or development. Troubleshooting of an underlying COTS module and seeking product support from the developer/publisher when needed is also considered part of Application support. Application Support is similar to Product support, except it applies to elements of software developed by EOHHS and its vendors.

Product Codes: 92000, 92045

Agency Information

Issuing Agency: Commonwealth of Massachusetts - Executive Office of Health and Human Services

State: Massachusetts

Agency Type: State and Local

Contact: LouDelena One Ashburton Place, 11th Floor, Boston, Massachusetts, 02108

Phone: 617-573-1686

Fax: 617-573-1895




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