Bid Information
Bid Alert No: 00000539612
Bid Title: Maintenance of Computers, Printers, Scanners, Servers and Peripheral Devices on an Annual Contract
Agency Bid No. Title: RP015-16
Received Date: 04/12/2016
Close Date: 05/02/2016
Purchase Type: Not Stated
Delivery Point: Gwinnett County, Georgia
Delivery Date: Not Stated
Special Notices: Pre-Bid Conference Optional 04/20/2016 10:00 AM, Questions Due By 04/22/2016 03:00 PM
Specifications
Specifications include, but are not limited to: Support Requirements:1. Service provider must provide procedures/tools to track customer satisfaction levels.2. Service provider staff must be trained in servicing new and existing Compaq/HP, Dell and IBM equipment.3. Service provider must provide service escalation procedures with proposal response.4. Respondent must demonstrate that local staff can comply with Gwinnett County's needs for timely maintenance.5. Availability of Local (Atlanta) based support staff and maintenance facilities.6. Guaranteed on-site response time (4) hours or better for all equipment. Please provide reporting on responsetime and escalation procedures, including priority level and explanation, assigned to the account.7. Continuous effort until problem is successfully resolved.8. Parts, labor, and travel included in maintenance cost.9. Emergency System option to replace if outage exceeds 8 hours
Product Code: 93921
Agency Information
Issuing Agency: County of Gwinnett
State: Georgia
Agency Type: State and Local
Contact: Terri Shirley, Purchasing Division Purchasing Division, 75 Langley Drive, 2nd Floor, Lawrenceville, Georgia, 30046
Fax: 770-822-8735
Email: terri.shirley@gwinnettcounty.com