Government Contract | Georgia
Maintenance of Computers, Printers, Scanners, Servers and Peripheral Devices on an Annual Contract

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Bid Information


Bid Alert No: 00000539612

Bid Title: Maintenance of Computers, Printers, Scanners, Servers and Peripheral Devices on an Annual Contract

Agency Bid No. Title: RP015-16

Received Date: 04/12/2016

Close Date: 05/02/2016

Purchase Type: Not Stated

Delivery Point: Gwinnett County, Georgia

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference Optional 04/20/2016 10:00 AM, Questions Due By 04/22/2016 03:00 PM

Specifications

Specifications include, but are not limited to: Support Requirements:1. Service provider must provide procedures/tools to track customer satisfaction levels.2. Service provider staff must be trained in servicing new and existing Compaq/HP, Dell and IBM equipment.3. Service provider must provide service escalation procedures with proposal response.4. Respondent must demonstrate that local staff can comply with Gwinnett County's needs for timely maintenance.5. Availability of Local (Atlanta) based support staff and maintenance facilities.6. Guaranteed on-site response time (4) hours or better for all equipment. Please provide reporting on responsetime and escalation procedures, including priority level and explanation, assigned to the account.7. Continuous effort until problem is successfully resolved.8. Parts, labor, and travel included in maintenance cost.9. Emergency System option to replace if outage exceeds 8 hours

Product Code: 93921

Agency Information


Issuing Agency: County of Gwinnett

State: Georgia

Agency Type: State and Local

Contact: Terri Shirley, Purchasing Division Purchasing Division, 75 Langley Drive, 2nd Floor, Lawrenceville, Georgia, 30046

Fax: 770-822-8735

Email: terri.shirley@gwinnettcounty.com

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