Government Contract | North Carolina
Mainframe Computers and IBM Hardware Maintenance

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Bid Information

Bid Alert No: 00000572082

Bid Title: Mainframe Computers and IBM Hardware Maintenance

Agency Bid No. Title: ITS-400081

Received Date: 05/13/2016

Close Date: 05/24/2016

Purchase Type: Not Stated

Delivery Point: Various Locations, North Carolina

Delivery Date: Not Stated

Special Notices: Questions Due By 05/16/2016


Specifications include, but are not limited to: Technical Specifications: The Scope of Work in Item 9 provides a general understanding of theproject specifications and objectives. However, to ensure proper monitoring and managing of theprogram, Vendor solutions must address the following requirements:a. 24x7 onsite support, including holidays.b. Completion of service requests within four (4) hours.c. Complete Incident and Service ownership.d. Single point of contact for all hardware repairs.e. Ability to dispatch and track OEM repair activities.f. All staff shall be Qualified, and all staff shall have appropriate training and certifications tomaintain equipment to the Manufacturers specifications.g. U.S.-based services only.h. Hard Disk Drive retention services for all equipment in scope. (Vendor should itemize thispricing in the Pricing worksheet. All failed hardware must remain in the possession of theState of North Carolina.)i. Ability to transition service from OEM to Vendor in less than 30 days.j. Stocked and tested OEM spare parts, and if not stocked, proof of availability within four-hourtimeframe.k. One-year term for service, but the flexibility to add any additional in scope equipment asneeded or remove equipment which has reached end of life or no longer requiresmaintenance. Vendor must be willing to adjust pricing during the engagement to reflectactual service levels during term.l. Software maintenance (i.e. Firmware, microcode, etc.) for IBM zSeries equipment asrequired by the OEM for the operation of the equipment.

Bid Related Documents

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Product Codes: 20625, 93921

Agency Information

Issuing Agency: State of North Carolina - Office of Information Technology Services (ITS)

State: North Carolina

Agency Type: State and Local

Contact: Scott McKaig Office of Information Technology Services, 3900 Wake Forest Road, Raleigh, North Carolina, 27609

Phone: 919-754-6550




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