Government Contract | Alabama
MA TA120 Phone Answering Service Conservation State Parks

Bid Information


Bid Alert No: 00000572677

Bid Title: MA TA120 Phone Answering Service Conservation State Parks

Agency Bid No. Title: 16000000030

Received Date: 05/17/2016

Close Date: 06/13/2016

Purchase Type: Not Stated

Delivery Point:

Delivery Date: Not Stated

Specifications

Specifications include, but are not limited to:ANSWERING SERVICE AS FOLLOWS: *PROFESSIONAL CUSTOMER SERVICE STAFF ANSWERING CALLS 24 HOURS ADAY, SEVEN DAYS PER WEEK FOR 1-800-ALAPARK. *THE VENDOR WILL ANSWER PHONES DURING AND AFTERHOURS WHEN PHONES ROLL OVER FROM PARKS AND EMAIL ANY MESSAGES TO THE APPROPRIATE PARK CONTACTFOLLOWING ALABAMA STATE PARKS PROTOCOL IN A TIMELY MANNER. *NO START UP OR UP FRONT FEES TO BECHARGED. *NO ADDITIONAL CHARGE FOR HOLIDAYS, PATCHING CALLS THROUGH, TECHNOLOGY FEES OR LONGDISTANCE . *AVERAGE SPEED OF ANSWER WILL BE 15 SECONDS AND ABANDONS UNDER 10%. *NO CHARGE TOALABAMA STATE PARKS FOR ONGOING TRAINING. *VENDOR MUST PROVIDE DAILY LISTING OF CALLS ROLLED TOSERVICE. *THE FEE Will BE $.______ PER CALL ANSWERED. BILLED MONTHLY IN ARREARS. *** PRICING FOR THISBID WILL BE PER CALL. THE BIDDING VENDOR MUST PUT THE PRICE OF ONE (1) CALL IN THE UNIT COST FIELD TOTHE LEFT AS WELL AS IN THE BLANK SPACE PROVIDED ABOVE

Bid Related Documents

Download Document

Product Codes: 91549, 91520, 91505

Agency Information


Issuing Agency: State of Alabama - Department of Conservation and Natural Resources

State: Alabama

Agency Type: State and Local

Contact: PAT ANTLE

Phone: 334-242-7253

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