Government Contract | Texas
Library Collection and Recovery Services

Bid Information

Bid Alert No: 00000520617

Bid Title: Library Collection and Recovery Services

Agency Bid No. Title: T25725

Received Date: 03/22/2016

Close Date: 03/31/2016

Purchase Type: Term:

Delivery Point: Houston, Texas

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference 03/24/2016 10:00 AM, Questions Due By 03/29/2016 02:00 PM


Specifications include, but are not limited to:1) The Library must approve written communications and telephone scripts. Contractor's writtencommunications shall break out the amount due for materials and fines/fees in addition to the totalamount due.2) Contractor shall send written communications and direct telephone contacts to the parents of allborrowers under the age of eighteen (18) based on the patron type and/or birth date in the record.3) Communications with customers shall instruct them to make all payments to the library and toaddress all inquiries to the Circulation Department. Should payments be misdirected, contractorshall maintain accurate records of any collection transactions received, including cash, moneyorders, credit cards and checks. These payments shall be transmitted in full to the library withinone (1) business day.4) Contractor shall make the retention of customer goodwill top priority over the recovery of materialsborrowed and the collection of fines.5) Contractor with a proven record of experience working with public libraries and their specificconcerns is preferred but not required. References submitted, as part of the RFP response, willbe used to determine how well the potential contractor responds to the needs of public libraries.

Bid Related Documents

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Product Codes: 94633, 95638

Agency Information

Issuing Agency: City of Houston

State: Texas

Agency Type: State and Local

Contact: Regina Spencer City Hall Annex, 900 Bagby, Public Level, Houston, Texas, 77002

Phone: 832-393-8707




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