Government Contract | Massachusetts
ITSM Platform Replacement

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Bid Information

Bid Alert No: 00000449136

Bid Title: ITSM Platform Replacement

Agency Bid No. Title: MassIT RFQ 16-48

Received Date: 12/29/2015

Close Date: 01/19/2016

Purchase Type: June 30, 2016

Delivery Point:

Delivery Date: Not Stated

Special Notices: Questions Due By 01/04/2016 03:00 PM


Specifications include, but are not limited to:The Agency is issuing this RFQ to solicit proposals from qualified Bidders to provide a SaaS subscription, implementation, configuration, integration, transfer of residual data from the existing platform, testing, maintenance and support, training and documentation for an ITSM platform (such a Software as a Service or SaaS subscription, maintenance and support, training and documentation collectively, the Software). The SaaS terms attached hereto as Attachment C, like all other parts of this RFQ, will become part of the final contract.The business and Software requirements are set forth below in the section entitled Description of Requested Goods and Services Business and Technical Requirements. The sections entitled Implementation Services, Training Services, Enterprise Policies and Standards, Accessibility and Security also contain requirements with which the Software must comply.

Product Codes: 20800, 20900

Agency Information

Issuing Agency: Commonwealth of Massachusetts - Information Technology Division

State: Massachusetts

Agency Type: State and Local

Contact: 1 Ashburton Place, Room 1601, Boston, Massachusetts, 02108



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