Government Contract | Pennsylvania
IT Services Desk

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Bid Information

Bid Alert No: 00000476753

Bid Title: IT Services Desk

Agency Bid No. Title: 16-11

Received Date: 02/08/2016

Close Date: 03/04/2016

Purchase Type: 1 year term

Delivery Point:

Delivery Date: Not Stated

Special Notices: Questions Due By 02/19/2016 02:00 PM


Specifications include, but are not limited to:Specifications and requirements must include but are not limited to the following: oProvide consistent services whereby a live person provides telephone support; oVendor personnel must be fluent in English and be easy to understand with excellent communication skills. oThe vendor is required to provide the following minimum modes by which HACC students, faculty and staff may request assistance including: Telephone support Monitor and respond to support Emails; Capability of providing web-based chat; oCoverage hours will be Monday through Thursday 5:00 PM to 8:00 AM and Friday 5:00 PM thru Monday 8:00 AM; oThe vendor is required to have qualified professionals who are proficient with current versions of popular applications and operating systems (e.g., Microsoft Office, Windows, Apple OS, internet browsers, Learning Management Systems, and Google Applications) and demonstrate significant capability to support the campus community effectively; oThe vendor support services desk and call center(s) must be located within the United States, local to the region (PA, MD, NJ, and NY) and remain within the United States throughout the duration of the contract; oThe selected vendor is expected to provide an average maximum hold time 2:00 minutes for each client

Bid Related Documents

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Product Codes: 92046, 93921, 92000, 92047, 92045

Agency Information

Issuing Agency: Harrisburg Area Community College

State: Pennsylvania

Agency Type: State and Local

Contact: Michael McEnany Procurement Office, 349 Wiconisco Street, Penn Center, Room 223, Harrisburg, Pennsylvania, 17110

Phone: 717-736-4120




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