Government Contract | Georgia
IT Service Management Project

Bid Information


Bid Alert No: 00000504475

Bid Title: IT Service Management Project

Agency Bid No. Title: FC-8590

Received Date: 03/09/2016

Close Date: 04/06/2016

Purchase Type: 18 month contract

Delivery Point:

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference 03/15/2016 11:00 AM, Questions Due By 03/18/2016 01:00 AM

Specifications

Specifications include, but are not limited to:OverviewThis section outlines the technical and general requirements of the project. TheConsultant must ensure that all these requirements are met.B. Technical RequirementsSee Exhibit G Additional Required Submittals Titled: Feature Requirements Document(FRD).C. General Requirements1. ITSM solutionThe successful implementation of an ITSM technology will enable execution of thecore integrated ITIL v3 ITSM processes currently defined over a two (2) phaseimplementation.2. Product StandardsThe implementation standards must be in conformance to ServiceNow and ITILaccreditation compliances.3. Quality Assurancea. Consultant must follow all ITSM product best practices and configurationrequirements on all equipment.b. Design work must comply with all ITSM standards.

Product Codes: 91871, 91830

Agency Information


Issuing Agency: City of Atlanta

State: Georgia

Agency Type: State and Local

Contact: Adam Smith, Department of Procurement 55 Trinity Ave. SW, Atlanta, Georgia, 30303

Phone: 404-330-6204

Fax: 404-658-7705

Email: asmith@atlantaga.gov

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