Government Contract | Missouri
Interactive Voice Response (IVR) System

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Bid Information

Bid Alert No: 00000554780

Bid Title: Interactive Voice Response (IVR) System

Agency Bid No. Title: 16-7008-22

Received Date: 04/29/2016

Close Date: 06/06/2016

Purchase Type: 2 year term

Delivery Point:

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference Optional 05/03/2016 01:00 PM, Questions Due By 05/05/2016 01:00 PM


Specifications include, but are not limited to:This document constitutes a request for competitive, sealed proposals from prospective proposers for an Interactive Voice Response (IVR) System for the Kansas City Area Transportation Authority (KCATA) in accordance with the requirements and provisions stated herein. Proposers shall include all labor, material, tools, equipment, incidentals, licensing, maintenance and support in accordance with the Scope of Work a.The Kansas City Area Transportation Authority (KCATA) is seeking an interactive voice response (IVR) system to remind customers about scheduled RideKC-Access rides; to allow customers to cancel rides; and to alert customers that their van is in route to them on the day of service. The IVR system must integrate withKCATAscurrents c h e d u l i n g a n d d i spatching service software. 2. The reminder call solution sought will serve RideKC-Access customers but should be scalable if it is decided to expand service in the future. The number of reminder calls for weekday service is expected to be between 1,200 and 1,600, with less for weekends and holidays. 3. The Contractor shall provide voice and text message reminders to clients of KCATA that includes trip information (origin, destination, and scheduled trip times) for each one-way trip. The reminders must also include reference to the number of guests or attendants accompanying the client and which service provider will provide the trip. All trips for an individual in the selected time frame shall be covered in one single call and ordered from earliest to latest scheduled trip time. 4. The IVR and software integration must have the capability to allow trip cancelations. In addition, KCATA is seeking a solution that utilizes real-time GPS information from on-board tablets to notify customers, through text messaging, that a vehicle is arriving. 5. Daily trip information will be provided to the selected Contractor no later than 6:30 pm on weekdays, and by 6:30 pm on the weekday before holidays and weekends. Reminder calls should only be made the day before the scheduled trips

Product Codes: 88343, 91520, 91593, 91579, 92031, 91505

Agency Information

Issuing Agency: Kansas City Area Transportation Authority

State: Missouri

Agency Type: State and Local

Contact: Denise Adams Procurement Department, 1350 E. 17th Street, Kansas City, Missouri, 64108

Phone: 816-346-0224




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