Government Contract | Alabama
Infrastructure Support Services

Bid Information

Bid Alert No: 00000549306

Bid Title: Infrastructure Support Services

Agency Bid No. Title: T054441

Received Date: 04/21/2016

Close Date: 05/19/2016

Purchase Type: Term:

Delivery Point: University of Alabama, Tuscaloosa, Alabama

Delivery Date: Not Stated


Specifications include, but are not limited to: The Office of Information Technology (OIT) has deployed and currently provides all operational support for a campus network consisting of approximately 600 access layer switches distributed across over 120 buildings. Other devices including an MPLS core and a data center network, along with associated security, load balancing, and other devices are used to provide network services to over 45,000 UA constituents. As the campus has grown, there has been no corresponding increase in the network support organization. In addition, OIT operates and IT Service Desk providing drop-in, email, and telephone support for IT services in general. The IT Service Desk operates during normal working hours. A third party answering service is currently used to provide after-hours, weekend, and holiday phone support. OIT seeks to replace this with a service that is more responsive and reliable and that is integrated with the network support services. To address the expanding demand for new services and higher levels of operational reliability and support, OIT is considering the use of third party services to augment the in-house support staff. Specifically, OIT is seeking proposals from qualified providers of network monitoring services and after-hours telephone support services as described herein.

Bid Related Documents

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Product Code: 91579

Agency Information

Issuing Agency: University of Alabama

State: Alabama

Agency Type: State and Local

Contact: Melinda Wallace, Purchasing Department 1101 Jackson Ave., Suite 3000, Tuscaloosa, Alabama, 35401

Phone: 205-348-5019

Fax: 205-348-8706




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