Government Contract | Massachusetts
IMFORMATION TECHNOLOGY SUPPORT SERVICES

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Bid Information


Bid Alert No: 00000599699

Bid Title: IMFORMATION TECHNOLOGY SUPPORT SERVICES

Agency Bid No. Title: 2016 - 42

Received Date: 06/14/2016

Close Date: 06/30/2016

Purchase Type: 3 year term

Delivery Point:

Delivery Date: Not Stated

Special Notices: Questions Due By Optional 06/24/2016 02:00 PM

Specifications

Specifications include, but are not limited to:The successful contractor will be on call 24/7/365 with a minimum four (4) hour response time, to provide technical assistance and system administration to the Airport, both on site and remotely and will need to provide a cell phone number that is staffed 24/7. The contractor will be responsible for troubleshooting and correcting computer and software problems and maintaining and upgrading the Network to prepare for future needs and to prevent technical difficulties. Specific responsibilities include, but are not limited to, the following: A. Initial Assessment Review of the inventory, assessment of the system architecture and equipment for efficiency, recommendations for improving routine support criteria and eliminating emergency maintenance situations. B. Desktop application Support Performance of basic support functions, including the installation of PCs, laptops, PDAs, smart boards, printers, peripherals and office software; diagnosis and correction of desktop applications problems, configuring of PCs and laptops for standards applications; identification and correction of user hardware problems, with advanced troubleshooting as needed. C. Server and Workstation Administrative Services Management of networks and computer systems, including complex applications, databases, messaging, servers and associated hardware, software, communications, and operating systems, necessary for performance, security, reliability, and recoverability of the systems, including, but not limited to, monitoring server disc space, backups and updates

Bid Related Documents

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Product Code: 92045

Agency Information


Issuing Agency: Town/County of Nantucket

State: Massachusetts

Agency Type: State and Local

Contact: Janine Torres Town Administrator's Office, 16 Broad St., Nantucket, Massachusetts, 02554

Phone: 508-325-5300

Fax: 508-325-5306

Email: jtorres@nantucketairport.com

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