Government Contract | Ohio
HCOM Software Support

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Bid Information

Bid Alert No: 00000556375

Bid Title: HCOM Software Support

Agency Bid No. Title: OU-04252016TY

Received Date: 04/28/2016

Close Date: 05/19/2016

Purchase Type: 3 year term

Delivery Point:

Delivery Date: Not Stated

Special Notices: Questions Due By 05/05/2016


Specifications include, but are not limited to:OHIO University is seeking service and support for the equipment listed on Attachment A of this RFP.System Service and SupportThis service and support agreement would be for a period of three (3) years starting July 1, 2016 through June 30, 2019. This agreement would encompass those items originally deployed by the current provider of services and support as referenced in Attachment A. These services would include the following:Remote System SupportOwner to provide access to network for AV system managementRemote system diagnosticsRemote management of systemCode updates and changes (Creston, Biamp, Polycom, etc)OU requested code updates or functional system adjustments (Creston touch panel and/or room function changes)All System Component Firmware UpdatesCritical and non-critical firmware and software updatesManufactured required firmware updatesAll firmware and OS updates for those applicable components listedAll service call labor for all rooms and systemsOn-site service for equipment troubleshooting during normal business hoursOff-site bench repair servicesEquipment removal, shipment and re-installationOn-site service supportEx: Owner network upgradesEx: Owner planned power outageSystem failure or malfunction response times shall include:1 Hour Response by phone24 Hour Response Time on site48 Hour Response to Restore System Function in the Event of FailureReplacement Equipment/Material

Bid Related Documents

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Bid Related Attachments

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Product Code: 92045

Agency Information

Issuing Agency: Ohio University

State: Ohio

Agency Type: State and Local

Contact: Tim Yake, Procurement Commodity Design and Construction, 108 Ridges Circle, Athens, Ohio, 45701

Phone: 740-593-1969




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