Government Contract | California
Guest Experience Training Services at Los Angeles World Airports

Bid Information

Bid Alert No: 00000502042

Bid Title: Guest Experience Training Services at Los Angeles World Airports

Agency Bid No. Title: 26374

Received Date: 03/08/2016

Close Date: 04/08/2016

Purchase Type: Not Stated

Delivery Point:

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference Optional 03/18/2016 10:00 AM, Questions Due By 03/25/2016 12:00 PM


Specifications include, but are not limited to:Component I Guest Experience Training CurriculumThe selected contractor (Contractor) shall develop the curriculum and training course(s)necessary to meet the objectives of LAX Guest Experience Initiative. The topics coveredshall, at minimum, include the following:A. Internal and external customer service and customer communicationB. The sample service delivery guidelines included in Section5.1 and anyadditional service delivery guidelines and/or service standardsC. Building pride in job performance and leading from every position (nomatter what job title) through knowledge and professional behavior(focus on job purpose, as well as job task)D. Who do you work for? Working for Our Guests training whichfocuses on being friendly, helpful and providing an LAXceptionalXperienceE. Providing LAXceptional Xperiences by going above and beyond whatLAX guests expectF. Tactfully and professionally handling difficult guest/customersituations (including, but not limited to, dealing with confrontationsand/or difficult situations in person, telephone skills, as well asmethods that can be used to avoid getting into an escalated situation)G. Building better working relationships, teamwork, and a respectfulworkplace environment with coworkers through professional internalcommunicationH. Effective verbal, nonverbal, and listening communication skills

Product Codes: 92435, 96120

Agency Information

Issuing Agency: Los Angeles World Airports

State: California

Agency Type: State and Local

Contact: Amy Willard




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