Government Contract | District of Columbia
Guaranteed Ride Home Operations Project

Bid Information

Bid Alert No: 00000564180

Bid Title: Guaranteed Ride Home Operations Project

Agency Bid No. Title: 16-023

Received Date: 05/06/2016

Close Date: 06/02/2016

Purchase Type: Not Stated

Delivery Point:

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference Optional 05/10/2016 02:30 PM


Specifications include, but are not limited to:The objective of the Commuter Connections GRH Program is to verify and authorize GRH use and to arrange timely, reliable transportation services for eligible commuters who carpool, vanpool, or ride transit or commuter rail, bicycle, or walk to work, in the event of a personal or family emergency, personal illness, unscheduled overtime, or other eligible event. COG seeks a qualified firm to accomplish the following: a.Arrange the appropriate GRH transportation services for commuters registered to the Commuter Connections GRH program who meet GRH eligibility requirements and work inside the Washington/Baltimore metropolitan regions (See Attachment E). The selected operations vendor may be required to assist COG/TPB staff in GRH contract negotiations and/or service disputes. Therefore, a thorough understanding and knowledge of taxi cab/sedan, TNC and car rental operations and relationships is essential. The selected operations vendor will be required to provide dispatching services between the hours of 6:00 a.m. - 10:00 p.m., Monday through Friday, except designated holidays as shown in the GRH Participation Guidelines (See Attachment D, #7). b. Provide all necessary personnel, and other necessary office equipment to satisfy the requirements of this RFP. Computer, hardware, software, phone equipment and data communication lines (i.e. T-1 and/or VOIP) for this project will be provided by COG. The selected operations vendor should have a very thorough knowledge of the Washington a n d B a l t i m o r e m e t r o p o l i t a n r e g i o n s g e o g r a p h y , r o a d w a y s y s t e m s , t r a n sit services, and a general understanding of transportation demand management programs. c. Answer telephone calls from GRH commuters in no more than two telephone rings. C a l l s d i r e c t e d t o C O G s 8 0 0 " C o m m u t e r C o n n e c t i o n s p h o n e l i n e w i l l b e d i r e c t l y transferred to the selected vendor through a phone menu selection by the commuter and on occasion by COG/TPB staff. The vendor will be required to use live attendants and/or dispatchers to answer all incoming calls. Approximately 500 telephone calls are received each month. The telephone system will be provided by COG and is VOIP based

Bid Related Documents

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Product Codes: 96217, 95294

Agency Information

Issuing Agency: Metropolitan Washington Council of Governments

State: District of Columbia

Agency Type: State and Local

Contact: Nicholas Ramfos 777 North Capitol Street NE, Suite 300, Washington, District of Columbia, 20002




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