Government Contract | Tennessee

Bid Information

Bid Alert No: 00000537889


Agency Bid No. Title: 33501-167608

Received Date: 04/11/2016

Close Date: 04/28/2016

Purchase Type: Term:

Delivery Point: Various Locations, Tennessee

Delivery Date: Not Stated

Special Notices: Questions Due By 04/18/2016 02:00 PM


Specifications include, but are not limited to:. A. SCOPE OF SERVICES: A.1. Examination Development. The Contractor shall: A.1.1. Develop and administer an examination program in accordance with specifications and procedures approved by the Board. A.1.2 Develop an item bank of unique forms of examination questions for the Business and Law Exam, and for the following licenses listed in Section C.1. of this Contract. All questions shall be reviewed and approved by the Board prior to their use. Questions shall be rotated to prevent memorizing content and composed of multiple choices and open book. Exams shall be offered electronically by computer and may be offered in paper-pencil format. Oral exams may be allowed upon special request by the Board in order to accommodate candidates with disabilities. A.1.3. Make recommendations to the Board based on sound psychometric analysis for the Board to establish a passing score for all examinations. A.1.4. Provide staff support for review of pooled examination questions by the eight (8) contractor professionals appointed to the Board or their designees, to ensure that all questions used on the examinations represent the practice of contracting in Tennessee. The Board is authorized to modify or reject any examination question(s) that contain subject matter not in compliance with the construction industrys practices, laws or rules. A.1.5. Design and produce a candidate guide package acceptable to the Board. The guide will contain examination outlines, a list of books allowed for open book testing, study references, registration and services information, testing dates, locations and include examples of exam questions. Contractor shall develop separate guides for all licenses listed in Section C.1. of this Contract. The Contractor shall distribute sufficient quantities of these guides to the State at no charge and make them available on the Internet. The guide shall be revised as needed with the latest information concerning licensing requirements and procedures. A.1.6. Defend any legal challenge from any party concerning the development and administration of examinations. A.2. Examination Administration Plan. The Contractor shall:9-03-15 RFP RFP # 33501-167608 34 A.2.1. Ensure the examination materials are produced, assembled, and delivered accurately under secure conditions. The Contractor shall also provide a system of security for the examination questions, the test center, and the transmission of test results to the State and to the candidates. Security violations shall be reported immediately (within three (3) days) to the States contact for the contract, by telephone and in writing. A.2.2. Receive and process applications and accept payment of fees by license candidates in the forms of money order, cashiers check, certified check or credit card with no additional fees imposed, for the examination at the examination site, by mail, by telephone or over the internet. The Contractor shall acknowledge receipt of the candidates registration. A.2.3. At a minimum, operate a full-time test center in Nashville where candidates may take licensing examinations five (5) days per week. The Contractor shall also provide part-time test centers in Memphis and Knoxville, where examinations will be offered at least two (2) days per week (or more if necessary); in Chattanooga and Jackson, the Kingsport, Johnson City or Bristol area, where examinations will be offered one (1) time per month (or more often if necessary). The Contractor shall offer the Tennessee exams at the Contractors sites located in other states, where they currently provide testing. The Contractor may offer examinations at state approved technology schools to accommodate testing for 20 or more candidates, as approved by the State. Exams must be offered more frequently should a testing candidate experience a waiting period of more than 14 days. A.2.4. Provide all physical facilities and test center personnel for testing. Testing facilities must have a comfortable room temperature to ensure an acceptable testing environment. The Contractor shall make reasonable efforts to accommodate the needs of candidates with disabilities, including, but not limited to, accommodations under the Americans with Disabilities Act. The Contractor shall obtain prior written State approval for location and relocation of test centers and dates of examinations. The Contractor shall communicate with the State immediately, within one (1) hour, should equipment malfunctions require a cancellation of services. A.2.5. Provide a toll-free telephone number for candidates to inquire, order materials and register for an exam. Telephone calls from candidates must be handled with a minimum response time. Candidates on hold, without communication with the Contractors staff in excess of 10 minutes, would be unacceptable. Voice mail messages must be returned within eight (8) business hours. The State must have the direct telephone number to all permanent testing sites. The Contractor shall communicate with the Board immediately, within the hour, should they encounter telecommunication malfunctions. A.2.6. Provide photograph-bearing score reports to candidates and the State. The Contractor shall inform candidates of their passing or failing score immediately following the examination. The Contractor shall furnish a strengths and weaknesses report to every failing candidate. The report shall contain an analysis of areas which indicate the performance level of the candidate in that area. The cost of this report shall be included in the examination fee and be no extra cost to the candidate. The report shall also indicate the number of failed exams taken by the candidate. A.2.7. Respond in writing to the State within seven (7) days of examination in connection with any candidate inquiry, appeal or comment regarding the licensing examination. The Contractor shall review individual candidate comments from the testing sessions and provide a summary of the responses to the Board. The Contractor shall respond to9-03-15 RFP RFP # 33501-167608 35 individual candidate correspondence within seven (7) days from receipt of correspondence from the candidate. A.2.8. Advise the State within twenty-four (24) hours in the event a scheduled exam is cancelled due to inclement weather, war, or natural disaster, in which event the State shall determine whether Contractor will retain applicable examination fees. Contractor shall permit candidates to reschedule their examinations as soon as possible following cancellation of an exam. A.2.9. Provide refunds to exam candidates in the event an exam candidate is unable to take any scheduled exam due to a medical emergency, provided the candidate applies for the refund and provides documentation to evidence such emergency. A.2.10. Provide monthly summary statistics score reports to the Executive Director of the Board, in a manner acceptable to the State, separately for each type of license specified in Section C.1. of this Contract. The Contractor shall provide annual score rosters sorted alphabetically by names of all candidates tested. A.2.11. Utilize exam administrators experienced in licensure exam administration who are not affiliated with any contractor service education program and who fully understand the examination security requirements. The Contractor shall maintain a manual on uniform testing procedures and shall provide said manual to each exam administrator overseeing examinations given under this contract. A.3. Additional Services. The Contractor shall: A.3.1. Offer an Examination Review service to failed candidates at a cost to be paid by the candidate. A.3.2. Offer Duplicate Score Reports at a cost to be paid by the candidate. A.3.3. Offer a Reference Manual published by the National Association of State Contractor Licensing Agencies (NASCLA), to individual candidates for the Business and Law examination, at a cost to be paid by the candidate. A.3.4. Provide information to candidates regarding access to or purchase of code or reference books identified in testing information guides provided to candidates

Product Code: 92420

Agency Information

Issuing Agency: State of Tennessee - Department of Commerce and Insurance (TDCI)

State: Tennessee

Agency Type: State and Local

Contact: Maliaka Bass, Department of Commerce and Insurance 500 James Robertson Pkwy, Nashville, Tennessee, 37243

Phone: 615-741-2199




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