Government Contract | South Carolina
Enterprise Service Management Software SaaS

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Bid Information

Bid Alert No: 00000500484

Bid Title: Enterprise Service Management Software SaaS

Agency Bid No. Title: 16.32.NC.P.T3

Received Date: 03/02/2016

Close Date: 03/15/2016

Purchase Type: Not Stated

Delivery Point: Charleston, South Carolina

Delivery Date: Not Stated

Special Notices: Questions Due By 03/03/2016 05:00 PM


Specifications include, but are not limited to: The College of Charleston is soliciting responses to this Request for Proposal for an IT ServiceManagement solution that can be expanded into an Enterprise Service Management solution which isdelivered under a Software-as-a-Service (SaaS) model. We are seeking a broad set of integratedfunctionality that will help us modernize and transform the way we work: Use a single system to automate and manage service relationships inside and outside the enterprise Consolidate legacy, redundant service systems to a single system of record Standardize and globalize services processes across the enterprise Implement zero-touch automation to replace manual, redundant tasks Deliver an intuitive, approachable, and consumer-like service experience for all users across theglobal enterprise Optimize the service model and evolve it to automate enterprise shared services and line-of-businessservice delivery.

Product Codes: 20800, 20900

Agency Information

Issuing Agency: College of Charleston

State: South Carolina

Agency Type: State and Local

Contact: Niall Cahill, Office of Procurement 160 Calhoun Street, Rm B53, Charleston, South Carolina, 29401

Phone: 843-953-5940

Fax: 843-953-5444




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