Government Contract | Pennsylvania
Enterprise Contact Center Services

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Bid Information


Bid Alert No: 00000424177

Bid Title: Enterprise Contact Center Services

Agency Bid No. Title: 6100035614

Received Date: 11/24/2015

Close Date: 12/17/2015

Purchase Type: Term:

Delivery Point: Pennsylvania

Delivery Date: Not Stated

Special Notices: Questions Due By Optional 12/01/2015 01:00 PM, Pre-Bid Conference Optional 12/07/2015 10:00 AM, Bidder Preregistration

Specifications

Specifications include, but are not limited to:The selected Offer must provide ongoing administrative support as required by individual Commonwealth contact centers. Administrative support includes, but is not limited to, call routing, addition of feature sets, and applying holiday or special routing to the contact center.

Product Codes: 88343, 88300, 88332

Agency Information


Issuing Agency: Commonwealth of Pennsylvania Department of Administration

State: Pennsylvania

Agency Type: State and Local

Contact: Barbara Booher 2 Technology Park, IT Procurement, 506 Finance Building, Harrisburg, Pennsylvania, 17110

Email: ra-oitpurchases@pa.gov

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