Government Contract | Colorado
EMERGENCY ANSWERING SERVICE

Bid Information


Bid Alert No: 00000523444

Bid Title: EMERGENCY ANSWERING SERVICE

Agency Bid No. Title: 6435-16

Received Date: 03/24/2016

Close Date: 04/27/2016

Purchase Type: Not Stated

Delivery Point:

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference Mandatory 04/14/2016 11:00 AM, Questions Due By 04/18/2016 04:00 PM

Specifications

Specifications include, but are not limited to:All proposals must be made on the basis of, and either meet or exceed the requirements contained herein. A.Inbound Calls The answering service personnel will be required to obtain the following information: Name of Resident Resi d e n t s A d d r e s s Phone Number Type of Emergency (The answering service must be able to qualify the type of emergency.) This service is primarily for Maintenance Emergencies . Calls relating to rent, court dates, and tenant problems with other tenants, are not emergencies and should not be forwarded to BCHA staff by way of the on-call telephone numbers. They will, however, be noted and included in the daily fax to BCHA. B. Outbound Calls Answering service personnel would then call appropriate maintenance staff immediately as per the list to be furnished by BCHA, using the following procedures: 1. Call first contact number. 2. If no answer in ten minutes, redial first contact number. 3. If no answer in ten minutes after second attempt, then call second contact number. 4. If no answer in 10 minutes, redial second contact number

Bid Related Documents

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Product Codes: 91549, 91505

Agency Information


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Issuing Agency: County of Boulder/IPT

State: Colorado

Agency Type: State and Local

Contact: Administrative Services, 2025 14th Street, Boulder, Colorado, 80302

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