Bid Information
Bid Alert No: 00000438904
Bid Title: Electronic Security System Installation, Service & Support
Agency Bid No. Title: RFP 3003
Received Date: 12/14/2015
Close Date: 01/14/2016
Purchase Type: Not Stated
Delivery Point: Various Locations, Oregon
Delivery Date: Not Stated
Special Notices: Pre-Bid Conference Optional 12/17/2015 09:00 AM, Questions Due By 01/05/2016 02:00 PM, Installation Required, Warranty Required, On-Site Maintenance Required
Specifications
Specifications include, but are not limited to: A. Service & Support of Existing System Contractor shall have an office in the greater Portland Area with trained staff certified to service & support the existing centralized & integrated ONSSI "LS" Video Management System (VMS) and S2 Security Access Control System (ACS) security system. "On-Call" service & support will be provided to Metro on a 24 hrs/day 7 days/week (24/7) basis and shall include three levels of response as determined by Metro: Emergency, Next Day Priority, and Routine Scheduled Maintenance. The Contractor will maintain a 24/7 service "call-in" phone number for Metro to request service & support. Requests for service & support will require a 1-hour response time 24/7 by phone to determine the nature of the service and to receive technical support, diagnose the problem, and to resolve it via remote access if possible. During that call, designated Metro staff will indicate the status of the response as being either Emergency, Next Day Priority, or Routine Scheduled
Bid Related Documents
Download DocumentProduct Codes: 99050, 68002, 68097, 84084, 91438, 93609
Agency Information
Issuing Agency: Metro
State: Oregon
Agency Type: State and Local
Contact: Julie Hoffman Metro Main Office, 600 NE Grand Ave., Portland, Oregon, 97232
Phone: 503-797-1648
Email: julie.hoffman@oregonmetro.gov