Government Contract | Oregon
Electronic Security System Installation, Service & Support

Bid Information

Bid Alert No: 00000438904

Bid Title: Electronic Security System Installation, Service & Support

Agency Bid No. Title: RFP 3003

Received Date: 12/14/2015

Close Date: 01/14/2016

Purchase Type: Not Stated

Delivery Point: Various Locations, Oregon

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference Optional 12/17/2015 09:00 AM, Questions Due By 01/05/2016 02:00 PM, Installation Required, Warranty Required, On-Site Maintenance Required


Specifications include, but are not limited to: A. Service & Support of Existing System Contractor shall have an office in the greater Portland Area with trained staff certified to service & support the existing centralized & integrated ONSSI "LS" Video Management System (VMS) and S2 Security Access Control System (ACS) security system. "On-Call" service & support will be provided to Metro on a 24 hrs/day 7 days/week (24/7) basis and shall include three levels of response as determined by Metro: Emergency, Next Day Priority, and Routine Scheduled Maintenance. The Contractor will maintain a 24/7 service "call-in" phone number for Metro to request service & support. Requests for service & support will require a 1-hour response time 24/7 by phone to determine the nature of the service and to receive technical support, diagnose the problem, and to resolve it via remote access if possible. During that call, designated Metro staff will indicate the status of the response as being either Emergency, Next Day Priority, or Routine Scheduled

Bid Related Documents

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Product Codes: 99050, 68002, 68097, 84084, 91438, 93609

Agency Information

Issuing Agency: Metro

State: Oregon

Agency Type: State and Local

Contact: Julie Hoffman Metro Main Office, 600 NE Grand Ave., Portland, Oregon, 97232

Phone: 503-797-1648




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