Government Contract | Tennessee
EBS Hosting and Managed Services

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Bid Information

Bid Alert No: 00000446456

Bid Title: EBS Hosting and Managed Services

Agency Bid No. Title: R126299

Received Date: 12/22/2015

Close Date: 12/28/2015

Purchase Type: Term:

Delivery Point: Chattanooga, Tennessee

Delivery Date: Not Stated


Specifications include, but are not limited to:1.Physical/Virtual Servers a.Vendor is responsible for the setup, configuration, patching, maintenance, and securing/hardening of all physical or virtual servers. b.Vendor is responsible for server interconnectivity (i.e. between application servers and database servers,for example)and for server and network fire walls at vendors facilities. c. As EBS sometimes produces files (i.e. csv, txt) as output and/or receives files for input, shared locations on the servers should be configured accordingly. The City of Chattanooga will provide confirmation when access authorization is requested but the act of granting/revoking access should fall to the vendor. d. Vendor should provide an explanation of their disaster recovery procedures. 2. Oracle Application and Database Servers a. Vendor is responsible for the setup, configuration, patching, and maintenance of the Oracle database instances used for EBS and EiS. b. Vendor is responsible for all applicable database maintenance relative to application performance, i.e. the scheduling of statistics-gathering, the monitoring of database performance, the monitoring of tablespace usage, the expanding and reorganization of tablespaces, etc. c. Vendor is responsible for the setup, configuration, patching, and maintenance of Oracle Application Server instances. Instances should be configured to use HTTPS. 3. Cloning, Patching, and Test Instances a. In addition to the production instance, the City requires at least one (1) test instance. This instance should be cloned from production on a regular basis (vendor should provide their standard cloning schedule). b. When technical issues arise for which testing is needed, vendor is expected to create a fresh clone if needed (so that the production issue being diagnosed can be recreated in the test instance). c. When technical issues arise for which patching is needed, vendor is expected to apply patch to a recently-cloned test instance so that the fix can be verified and that existing EBS functionality is not hampered. d. Vendor should be prepared to occasionally respond to on-demand requests for cloning, for example at fiscal year-end.

Bid Related Documents

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Product Code: 92037

Agency Information

Issuing Agency: City of Chattanooga

State: Tennessee

Agency Type: State and Local

Contact: Sharon Lea Purchasing Division, City Hall, Room G13, 101 E. 11th Street, Chattanooga, Tennessee, 37402

Phone: 423-643-7235

Fax: 423-757-7244




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