Government Contract | Texas
E2 Software Maintenance and Support

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Bid Information

Bid Alert No: 00000471477

Bid Title: E2 Software Maintenance and Support

Agency Bid No. Title: 582-16-62045

Received Date: 01/28/2016

Close Date: 02/10/2016

Purchase Type: 1 year term

Delivery Point:

Delivery Date: Not Stated


Specifications include, but are not limited to:The Texas Commission on Environmental Quality (TCEQ) previously purchased alicense for the software E2. E2 is a proprietary software used for the Public DrinkingWater e-Submissions program for environmental reporting. The E2 software wascustomized by enfoTech & Consulting, Inc. to meet the needs of TCEQ. Period of serviceto be from date of award for one year with two (2) one year renewal options.Objective:The Texas Commission on Environmental Quality (TCEQ) has maintenance andsupport need for E2.The objective is to obtain maintenance and software support for the proprietarysoftware application E2 which has been customized for TCEQ.B. Required specifications for E2 software support and maintenance Provide a web-based SharePoint site to allow TCEQ to log service requestsand view the real-time status of requests being addressed; Acknowledge each request within 4 hours of receipt; For mission critical issues reported, enfoTech will strive to resolve the issuewithin 8 business hours (during the hours of 8:00 AM to 5:00 PM, CST). If anissue is too complex to resolve within the time frame, enfoTech will report onthe reason and keep TCEQ posted on the progress; For non-mission critical issues, enfoTech will work with the TCEQ ProjectManager to prioritize the items and include them in future E2 productreleases;

Bid Related Documents

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Product Code: 92045

Agency Information

Issuing Agency: State of Texas - Commission on Environmental Quality

State: Texas

Agency Type: State and Local

Contact: Laura Cagle Procurements MC-182, 12100 Park 35 Circle A-3FL, Austin, Texas, 78753

Phone: 512-239-1273




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