Government Contract | Florida
DocAve 6 Small Business Edition Software, Licensing and Support

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Bid Information

Bid Alert No: 00000537863

Bid Title: DocAve 6 Small Business Edition Software, Licensing and Support

Agency Bid No. Title: Y16-1039-TA

Received Date: 04/08/2016

Close Date: 04/21/2016

Purchase Type: Term:

Delivery Point: Orlando, Florida

Delivery Date: Not Stated

Special Notices: Questions Due By Optional 04/14/2016 05:00 PM


Specifications include, but are not limited to: The Contractor shall furnish DocAve6 Small Business Edition software, licensing,support and maintenance. Each annual fee for software, licensing, maintenanceand support shall include all costs associated with providing an unlimited numberof licenses, services, and SharePoint farms in the organization via an enterprise,lease model as further specified herein.PRODUCT SPECIFICATIONS1. Product Name: DocAve 6 Small Business Edition for SharePoint Service20132. Description: The product License Lease to include the following products:Administrator, Archiver, Back Up and Restore, Compliance Reporting,Connector, Content Manager, Deployment Manager, eDiscovery, HighAvailability, Replicator, Report Center, Storage Manager, sQL Server DataManager, and unlimited migration.3. Integration: Licensed products shall be integrated with SharePoint 2013Enterprise farms and EMC Isilon Storage.LICENSING REQUIREMENTS1. Licensing shall be on an annual lease basis (not owned).2. Licensing shall be per organization covering all SharePoint farms and Office365 users. Product License Lease shall include Administrator, Archiver, Back Upand Restore, Compliance Reporting, Connector, Content Manager, DeploymentManager, Ediscovery, High Availability, Replicator, Report Center, StorageManager, SQL Server Data Manager and Unlimited Migration for the term of thecontract.3. Historically, the County required licenses for five (5) servers and as such shallbe classified as a small business.ANNUAL MAINTENANCE AND SUPPORTThe Contractor shall provide the following annual maintenance and supportservices at a minimum. All costs associated with providing annual maintenanceand support services shall be included in unit bid price.1. The Contractor shall provide all hot-fixes product releases, whichincludes an update(s) or modification(s) to the Software designed toaddress a specific issue identified in the installation, configuration, oroperation of the Software2. The Contractor shall provide cumulative update product releases, whichinclude performance improvements, compatibility updates, and otherenhancements as required.3. The Contractor shall provide all service pack product releases, whichincludes all upgrades and/or modifications, to ensure the County hasreceived the latest software versions.Page 234. The Contractor shall provide all platform upgrade product releases, whichinclude an upgrade or modification to the architecture, user interface, orother significant portion of the Licensed Property.LEVEL OF SUPPORTThe Contractor shall provide a premier level of support for the length of thiscontract that includes the following minimum requirements:1. The Contractor shall provide technical support twenty four (24) hours aday, seven (7) days a week.2. The Contractor shall maintain a toll-free telephone hotline during twentyfour(24) hours a day to assist the County in reporting errors and providingtechnical support in the use and operation of the software as specifiedherein.3. The Contractor shall provide and maintain email, web support ticket,phone, and web conferencing support channels to the County.4. Email and web support ticket response times shall be based on IssueSeverity Level, as defined in the Email and Web Support Ticket ResponseTimes table below. Such Issue Severity Level shall be assigned byContractor at the time of receipt of such email or web support ticket requestfrom the County. The Contractor shall adhere to response times set forthbelow.

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Product Codes: 20820, 92045

Agency Information

Issuing Agency: County of Orange

State: Florida

Agency Type: State and Local

Contact: Johnny M. Richardson 400 E. South Street, 2nd Floor, Orlando, Florida, 32801

Phone: 407-836-5635

Fax: 407-836-5899



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