Government Contract | Oregon
Customer Service Survey Tool and Assessment

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Bid Information

Bid Alert No: 00000434102

Bid Title: Customer Service Survey Tool and Assessment

Agency Bid No. Title: 150-1053-15

Received Date: 12/08/2015

Close Date: 12/17/2015

Purchase Type: 2 year term

Delivery Point:

Delivery Date: Not Stated

Special Notices: Questions Due By Optional 12/10/2015 02:00 PM


Specifications include, but are not limited to:The State of Oregon, acting by and through its Oregon Department of Revenue, Procurement Services Unit issues this Request for Proposals (RFP) in seeking a qualified Contractor to establish and implement a Customer Service data collection and analysis tool to regularly measure and improve customer service levels experienced by State of Oregon, Department of Revenue customers whom have had recent contact with the Agency related to personal and business tax matters. Additional details on the Scope of the goods or services or both are included in the Scope of Work Section of this document.

Product Code: 20832

Agency Information

Issuing Agency: State of Oregon Department of Revenue

State: Oregon

Agency Type: State and Local

Contact: 955 Center Street NE, Salem, Oregon, 97301



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