Government Contract | Washington
Customer Satisfaction Survey and Analysis for Consolidated Technology Services

Bid Information


Bid Alert No: 00000432176

Bid Title: Customer Satisfaction Survey and Analysis for Consolidated Technology Services

Agency Bid No. Title: A16-RFI-132

Received Date: 12/04/2015

Close Date: 12/23/2015

Purchase Type: Not Stated

Delivery Point: Not Stated, Washington

Delivery Date: Not Stated

Specifications

Specifications include, but are not limited to: CTS is seeking information related to conducting a customer satisfaction survey of their customers. The customer survey is an effort to measure the satisfaction of CTSs customers. Specifically, the survey and analysis will provide information to CTS to evaluate customer service, service delivery timeframes, service offerings, and customer awareness. Specifically, CTS is seeking responses to design the survey, conduct the survey, and provide the analysis of the survey results. CTS expects the vendor to provide information about the process to develop the survey. CTS expects the vendor to provide the mechanism to conduct the survey. CTS expects the vendor to conduct the analysis of the information and provide that to CTS for CTS action.

Bid Related Documents

Download Solicitation Notice

Amendments

Download Amendment

Product Code: 96120

Agency Information


Issuing Agency: State of Washington- Consolidated Technology Services

State: Washington

Agency Type: State and Local

Contact: 1500 Jefferson St., Olympia, Washington, 98504

Phone: 360-407-8817

Email: christie.turner@cts.wa.gov

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