Government Contract | Illinois
Customer Satisfaction Index - Continued Study

Bid Information


Bid Alert No: 00000476255

Bid Title: Customer Satisfaction Index - Continued Study

Agency Bid No. Title: 415611

Received Date: 02/08/2016

Close Date: 03/25/2016

Purchase Type: Not Stated

Delivery Point: Illinois

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference Optional 02/18/2016 11:00 AM, Questions Due By 03/03/2016 02:00 PM, Warranty Required

Specifications

Specifications include, but are not limited to:The CSI study for Pace ADA Paratransit Services is expected to accomplish the following objectives: Develop and validate a CSI survey tool for Pace ADA Paratransit Services Evaluate the feasibility of utilizing an online approach to administrate the CSI surveys and integrate into the survey administration process Survey a representative sample of Pace ADA Paratransit riders Trend satisfaction scores from previous years so increases and decreases in customer perceptions of performance can be identified Identify key areas of Pace ADA Paratransit Services for customer satisfaction improvement

Bid Related Documents

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Amendments

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Product Codes: 91888, 91896, 91846, 96160

Agency Information


Issuing Agency: Pace Suburban Bus Service

State: Illinois

Agency Type: State and Local

Contact: Nichole Jackson Pace's Purchasing Department, 550 West Algonquin Road, Arlington Heights, Illinois, 60005

Fax: 847-228-4204

Email: nichole.jackson@pacebus.com

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