Government Contract | Washington
Customer Relationship Management System

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Bid Information

Bid Alert No: 00000441757

Bid Title: Customer Relationship Management System

Agency Bid No. Title: SVC112015A

Received Date: 12/16/2015

Close Date: 01/08/2016

Purchase Type: Not Stated

Delivery Point: Skagit Valley College, Mount Vernon, Washington

Delivery Date: Not Stated

Special Notices: Questions Due By 12/18/2015, Bidder Preregistration


Specifications include, but are not limited to:AGENCY desires to select an outside vendor that can supply a customer relationship management system (CRM) that provides, at a minimum, the following required functionality: 1. The proposed solution must be an entirely cloud-based service and must be web accessible. 2. The ability to access the CRM, and the administrative portion of the software, must be platform agnostic, from any location with an internet connection, using any standards-based browser (such as Firefox or Internet Explorer). If the solution requires, for any reason or purpose, the use of software that must be installed on a workstation, that information must be provided in detail, including any platform limitations (Windows-only, for example). 3. The solution must be able to import data from and export to various systems including the AGENCYS existing student management system and future system (Peoplesoft). The data Integration process should be platform agnostic. 4. The solution must have the ability to capture each prospective and current students personal information, demographics, application, documents, notes, emails, events, text messages, and other communication and store it in a universally seachable database (searchable by field level values). 5. The solution must provide easily accessible student data numbers and analytics on prospects, applicants, and current students. 6. The solution must be able to provide customizable reporting in various formats; a dashboard view would be preferred. 7. The solution must have the capability to create integrated, automated email and communication campaigns based on AGENCY defined triggers and provide analytics regarding click rates, etc

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Product Codes: 92040, 20447, 92064

Agency Information

Issuing Agency: Skagit Valley College

State: Washington

Agency Type: State and Local

Contact: Kathy Eldred Purchasing Dept., 2405 E. College Way, Mount Vernon, Washington, 98273

Phone: (360) 416-7916

Fax: (360) 416-7854




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