Government Contract | New York
Customer Relationship Management (CRM) and new Customer Billing and Information Tracking System (CIS) Advisory and Consulting Services

Bid Information

Bid Alert No: 00000424056

Bid Title: Customer Relationship Management (CRM) and new Customer Billing and Information Tracking System (CIS) Advisory and Consulting Services

Agency Bid No. Title: 82616BCSCRM1

Received Date: 11/24/2015

Close Date: 12/23/2015

Purchase Type: 4 year term

Delivery Point:

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference Optional 12/08/2015 02:00 PM, Questions Due By 12/15/2015 05:00 PM


Specifications include, but are not limited to:The Department of Environmental Protection (DEP), the Water Board, and theMunicipal Finance AuthorityThe DEPs primary mission is to protect the environmental health, welfare andnatural resources of New York City (City) and its residents. The DEP manages theCitys water supply and wastewater treatment systems, ensures compliance with theFederal Clean Water Act regulations, handles hazardous materials emergencies andtoxic site remediation, oversees asbestos monitoring and removal, enforces the Citysnoise code, and manages City-wide energy and water conservation programs.The Water and Wastewater Utility Systems (System) of the City are administeredas a self-sustaining enterprise financed solely by the imposition and collection of usercharges on property owners served by the system.Three separate corporate entities provide the institutional framework foradministering the system. They are as follows: DEP operates and maintains the System and is responsible for managing thecapital program; DEP also manages the billing and customer information systemsthat are utilized to assess usage charges on property owners, accountreconciliation for payments received, and form the basis for enterprise andindividual account reporting. the New York City Water Board (the Board) is responsible for fixing rates andcharges for services provided by the System and for receiving payments fromusers. the New York City Municipal Water Finance Authority (the Authority) issuesbonds (secured by a pledge of System revenues) to raise the funds required tofinance infrastructure investments in capital utility plant assets.

Product Codes: 91871, 91830

Agency Information

Issuing Agency: City of New York (NYC)

State: New York

Agency Type: State and Local

Contact: Jeanne Schreiber

Phone: 718-595-3456

Fax: 718-595-3278




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