Government Contract | Virginia
CUSTOMER INFORMATION SYSTEM FOR UTILITY BILLING

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Bid Information


Bid Alert No: 00000596424

Bid Title: CUSTOMER INFORMATION SYSTEM FOR UTILITY BILLING

Agency Bid No. Title: 16-248-RFP

Received Date: 06/14/2016

Close Date: 07/25/2016

Purchase Type: Not Stated

Delivery Point:

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference Optional 06/22/2016 01:00 PM

Specifications

Specifications include, but are not limited to:The County is in search of a comprehensive utility billing system that will provide customer self-servicefunctionality. The County is open to alternative options for a hosted or Cloud-based service offering.NOTE: The functional components of this project are detailed in the Functional Matrix (Attachment B).The technical components of this project are detailed in the Technical Specifications document(Attachment E). Section VI of this document describes the evaluation criteria.The Offerors project team must have extensive experience with the implementation of the requiredmodules and capabilities for this project.REQUIRED MODULES/CAPABILITIESProposed solutions must contain, at a minimum, the following modules and/or capabilities, either withinor external to the CIS base system: Web Customer Self-Service: enable customers to use an online account to conduct utility-relatedactivities. Mobile Lite: connect the CIS to in-field PDAs, laptops, etc. and provide field workers with theability to view information and make updates. A potential option will be to integrate with themobile solution from an existing asset/work order system, such as Cartegraph. Business Intelligence: ability to generate reports and executive dashboards. Batch Scheduling: include a CIS-related job scheduler that will automate and manage the CISsystems business processes. Required if the batch scheduler is not included in the CIS solution.

Product Codes: 20832, 92064

Agency Information


Issuing Agency: County of Arlington

State: Virginia

Agency Type: State and Local

Contact: Robert W. Jenkins, Office of the Purchasing Agent 2100 Clarendon Blvd., Suite 500, Arlington, Virginia, 22201

Phone: 703-228-3410

Email: rjenkins@arlingtonva.us

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