Government Contract | Pennsylvania
CUSTOMER EXPERIENCE MANAGEMENT

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Bid Information


Bid Alert No: 00000585393

Bid Title: CUSTOMER EXPERIENCE MANAGEMENT

Agency Bid No. Title: 30739

Received Date: 05/30/2016

Close Date: 06/23/2016

Purchase Type: Term:

Delivery Point: Philadelphia, Pennsylvania

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference Optional 06/09/2016 01:00 PM, Questions Due By 06/03/2016 05:00 PM

Specifications

Specifications include, but are not limited to: PGW is seeking proposals from experienced, reliable vendor to provide CustomerExperience Management Solutions which includes Remittance Payment Processing (Mailand E-Payment, Kiosks, and Retail Cashier Payment) Solutions, Bill Print ServicesSolutions, Mobile App Solutions, and Alert and Preference Management Solutions, asdescribed below. Proposers may elect to submit proposals for Remittance PaymentProcessing Solutions, Bill Print Services Solutions, Mobile App Solutions and Alert andPreference Management Solutions (each a category), or for only one of these categories.PGW may, in its sole discretion, award contracts to multiple Proposers within eachcategory, to one Proposer in multiple categories, to one Proposer in each category, or anyvariation thereof or otherwise.

Product Code: 20832

Agency Information


Issuing Agency: Philadelphia Gas Works (PGW)

State: Pennsylvania

Agency Type: State and Local

Contact: Barbara Thomas 800 West Montgomery Avenue, Philadelphia, Pennsylvania, 19122

Phone: 215-684-6674

Fax: 215-684-6163

Email: barbara.thomas@pgworks.com

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