Government Contract | North Carolina
CONTRACTOR-HOSTED PAY-BY-PHONE MOBILE PARKING

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Bid Information


Bid Alert No: 00000532219

Bid Title: CONTRACTOR-HOSTED PAY-BY-PHONE MOBILE PARKING

Agency Bid No. Title: 16-0047

Received Date: 04/05/2016

Close Date: 04/29/2016

Purchase Type: 3 year term

Delivery Point:

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference 04/11/2016 10:30 AM, Questions Due By 04/13/2016 04:00 PM

Specifications

Specifications include, but are not limited to:This section provides the scope of work that will be performed by the selected vendor inproviding a parking pay-by- phone program for the City of Durham:1. Any resultant contract shall be for three (3) years, with two (2) one-year extensionsallowed at the option of the City. Such extension will require approval by the CityCouncil.2. The vendor will provide the following types of registration options: a toll-free number fora customer to call during paid parking hours (currently 8:00am 7:00pm EST Monday Friday, including specific holidays), Smartphone application for iOS and Android devices,and a mobile-friendly and desktop website suitable for most web-enabled Smartphones.The vendor is encouraged to provide registration options in other technologies as well,including SMS (short message service).3. The vendor will provide the following payment options for registered customers: toll-freevoice call, Smartphone application, SMS (texting), QR, and mobile web.4. The vendor shall provide toll-free live customer service telephone support (forregistration, to reply to charge-backs and retrieval requests, and other issues) from 8:00am to 10:00 pm EST, Sunday Saturday, including specific holidays.5. The vendor will clearly identify any service costs associated to user and/or transactions.Any reoccurring cost outside of initial contract pricing will also be clearly identified andoutlined.6. The vendor shall establish a system that is capable of recognizing different rates andhours of operation for the different sub-areas within the city, including the ability toschedule special event rates. The system must not allow parking transactions outside ofthe paid parking hours, or for more than the maximum daily amount if required.

Product Codes: 55038, 92040, 20810, 95872, 96860

Agency Information


Issuing Agency: City of Durham

State: North Carolina

Agency Type: State and Local

Contact: Thomas Leathers

Phone: 919-560-4366

Fax: 919-560-4561

Email: thomas.leathers@durhamnc.gov

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