Government Contract | Hawaii
Contact Center for Hawaiis Health Insurance Exchange

Bid Information

Bid Alert No: 00000553463

Bid Title: Contact Center for Hawaiis Health Insurance Exchange

Agency Bid No. Title: RFI-MQD-2016-005

Received Date: 04/25/2016

Close Date: 05/02/2016

Purchase Type: Not Stated

Delivery Point: Not Stated, Hawaii

Delivery Date: Not Stated


Specifications include, but are not limited to: The Contact Center Contractor will primarily respond to inbound calls from individualsseeking information on purchasing insurance as well as facilitating the application andenrollment process through the FFM ( or the Medicaid program usingthe DHS Medicaid eligibility system called KOLEA. This will include providinginformation on how and where to apply for coverage for both web-based and telephoneapplications, providing the status of Medicaid applications and answering generalMedicaid eligibility questions, providing information to help consumers make appropriate choices and about available options to receive financial assistance (e.g. advancepremium tax credits, cost share reduction, and the State Premium Assistance Program,etc.) for individuals and families, and information on how to access in-person assistanceutilizing Marketplace Assister Organizations (MAOs), navigators or certified applicationcounselors.

Bid Related Documents

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Product Codes: 91520, 95327

Agency Information

Issuing Agency: State of Hawaii - Department of Human Services

State: Hawaii

Agency Type: State and Local

Contact: Dona Jean Watanabe Med-QUEST Division, 1001 Kamokila Blvd., Rm 317, Kapolei, Hawaii, 96707

Phone: 808-692-7973




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