Government Contract | Hawaii
Contact Center for Hawaiis Health Insurance Exchange

Bid Information

Bid Alert No: 00000553785

Bid Title: Contact Center for Hawaiis Health Insurance Exchange

Agency Bid No. Title: RFI-MQD-2016-005

Received Date: 04/25/2016

Close Date: 05/02/2016

Purchase Type: Not Stated

Delivery Point: Hawaii

Delivery Date: Not Stated

Special Notices: Bidder Preregistration


Specifications include, but are not limited to:he Contact Center Contractor will primarily respond to inbound calls from individuals seeking information on purchasing insurance as well as facilitating the application and enrollment process through the FFM ( or the Medicaid program using the DHS Medicaid eligibility system called KOLEA. This will include providing information on how and where to apply for coverage for both web-based and telephone applications, providing the status of Medicaid applications and answering general Medicaid eligibility questions, providing information to help consumers make appropriate2 RFI-MQD-2016-005 choices and about available options to receive financial assistance (e.g. advance premium tax credits, cost share reduction, and the State Premium Assistance Program, etc.) for individuals and families, and information on how to access in-person assistance utilizing Marketplace Assister Organizations (MAOs), navigators or certified application counselors.

Bid Related Documents

Download Solicitation Notice

Product Codes: 91520, 95327

Agency Information

Issuing Agency: State of Hawaii - Department of Human Services

State: Hawaii

Agency Type: State and Local

Contact: Dona Jean Watanabe

Phone: 808-692-7973




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