Government Contract | Washington
Consumer Complaints System Replacement

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Bid Information

Bid Alert No: 00000465807

Bid Title: Consumer Complaints System Replacement

Agency Bid No. Title: 17-PS-13

Received Date: 01/21/2016

Close Date: 02/05/2016

Purchase Type: Not Stated

Delivery Point: Not Stated, Washington

Delivery Date: Not Stated

Special Notices: Questions Due By 01/22/2016 05:00 PM


Specifications include, but are not limited to: Functional system requirementsThe following is a list of functions the system must be able to perform.Document consumer contact informationWhen a consumer contacts Staff with an inquiry or complaint, Staff needs to document theconsumers contact information. The system should be able to populate city and county based onzip code entered.Track complaints and inquiriesStaff need to document and track consumer complaints and inquiries about the companies theAGENCY regulates. Each complaint or inquiry must have a unique identification number.Complaints and inquiries share most of their data in common, but complaints require a fewadditional data fields, and the system will need to accommodate those differences. Consumerscan submit complaints or inquiries by phone, email, mail, fax, or an online web form on theAGENCY public website.

Product Codes: 20800, 20900, 92064

Agency Information

Issuing Agency: State of Washington - Utilities and Transportation Commission

State: Washington

Agency Type: State and Local

Contact: Mike Kretzler 1300 S. Evergreen Park Drive SW, PO Box 43172, Olympia, Washington, 98504

Phone: 360-866-4497




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