Government Contract | North Carolina
Consultant Services for Call Center Assessment for the NC Retirement Systems

Bid Information


Bid Alert No: 00000584780

Bid Title: Consultant Services for Call Center Assessment for the NC Retirement Systems

Agency Bid No. Title: 07-S12046

Received Date: 05/27/2016

Close Date: 06/15/2016

Purchase Type: Not Stated

Delivery Point: Not Stated, North Carolina

Delivery Date: Not Stated

Special Notices: Questions Due By 06/02/2016 02:00 PM, Bidder Preregistration

Specifications

Specifications include, but are not limited to:RSD seeks to engage a consultant to examine and advise leadership regarding the following: Assessment of current Call Center capabilities including, recruiting, training (onboarding and ongoingdevelopment), information access, performance, call quality monitoring, information technology review,communications, reporting, workforce optimization, self-service capabilities,, and any other pertinent areasrecommended by the selected vendor Cost/benefit analysis of an insource, outsource, and/or hybrid model for the Call Center. Recommendations.Final report should be delivered to RSD leadership within 6 months of award.Currently, the Call Center consists of the following: One Section Chief Two Call Center Supervisors One Quality Analyst 34 Call Center Representatives

Product Code: 91895

Agency Information


Issuing Agency: State of North Carolina - Department of State Treasurer

State: North Carolina

Agency Type: State and Local

Contact: Tim Lassiter 3200 Atlantic Avenue, Raleigh, North Carolina

Phone: 919-814-3912

Email: tim.lassiter@nctreasurer.com

< PREVIOUS PAGE

GET A FREE
MARKET
ANALYSIS

FREE Market Analysis


Get a FREE 90-Day Market Analysis and see the bids you’ve been missing

GET BIDS NOW