Government Contract | California
CONSULTANT SERVICES AND TRAINING

Bid Information


Bid Alert No: 00000443610

Bid Title: CONSULTANT SERVICES AND TRAINING

Agency Bid No. Title: 918-5409

Received Date: 12/21/2015

Close Date: 01/14/2016

Purchase Type: Not Stated

Delivery Point: Fresno County, California

Delivery Date: Not Stated

Special Notices: L.O.I. Due By Mandatory 01/14/2016 02:00 PM, Bidder Preregistration

Specifications

Specifications include, but are not limited to:Service Center Ongoing Operations/Project Management: Participation in monthly meetings: Oversee ongoing committee meetings as well as work with committee leads to prepare meeting agendas. Facilitate project plan creation, management, and adherence to Service Center best practices. Service Center Assessment: Provide continued project management support and guidance to ensure planned objectives are accomplished. 2. Data Management Support: Data Reporting and Analysis: Work with DSS Operations Research and Reporting in the development of data reports as well as review and analyze current management reports. Provide training and support to DSS supervisors and managers to better facilitate decision making. Provide group and one-on-one coaching on use of reports including: Call Center Combined Report, Task Management Combined Report, Lobby Traffic System Analysis, Intake Application Processing Report, etc. 3. Service Center Continuous Evaluation: Review and evaluation of CalFresh, Medi-Cal, and CalWORKs Service Center operations post Service Center launch. Identify gaps in business processes, differences in business practices among offices, and areas in need of improvement. Facilitate standardization of business processes and use of best practice.

Bid Related Documents

Download Document

Product Code: 91832

Agency Information


Issuing Agency: County of Fresno

State: California

Agency Type: State and Local

Contact: Carolyn Flores, Purchasing County of Fresno Purchasing, 4525 E. Hamilton Avenue, 2nd Floor, Fresno, California, 93702

Phone: 559-456-7110

Fax: 559-456-7831

Email: countypurchasing@co.fresno.ca.us

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