Government Contract | Indiana
Consultant for Concession Refresh and Customer Experience Program

Bid Information

Bid Alert No: 00000455919

Bid Title: Consultant for Concession Refresh and Customer Experience Program

Agency Bid No. Title: Not Stated

Received Date: 01/08/2016

Close Date: 01/20/2016

Purchase Type: Not Stated

Delivery Point: Indianapolis International Airport, Indianapolis, Indiana

Delivery Date: Not Stated


Specifications include, but are not limited to: The Successful Respondent will make well thought out and researched recommendations on meeting the Authority priority of creating the Sense of Place theme while also taking into consideration the Authoritys commitment to providing the best customer experience possible. The Authority will review the existing facility, current concession tenants, and lease agreements with the Respondent to help identify areas of opportunity to implement the Authoritys Sense of Place theme which will be outlined in detail as it is more thoroughly established. Customer Experience will be more thoroughly identified through community outreach efforts and feedback from community leaders and stakeholders on what offerings should be implemented at the Airport. Additionally, the Customer Experience piece will be recognized through Passenger demographics, customer profiling and through conducting surveys on what the traveling public would like to experience at the Airport

Product Codes: 96179, 96153

Agency Information

Issuing Agency: Indianapolis International Airport

State: Indiana

Agency Type: State and Local

Contact: Courtney Kasper Indianapolis Airport Authority, 7800 Col. H. Weir Cook Memorial Drive Suite 100, Indianapolis, Indiana, 46241

Phone: 317-487-5044




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