Government Contract | New York
Computer System Support

Bid Information

Bid Alert No: 00000457699

Bid Title: Computer System Support

Agency Bid No. Title: Not Stated

Received Date: 01/13/2016

Close Date: 02/05/2016

Purchase Type: Not Stated

Delivery Point: Monroe County, New York

Delivery Date: Not Stated

Special Notices: Questions Due By 01/22/2016 03:00 PM, Bidder Preregistration


Specifications include, but are not limited to:The County is seeking a qualified individual or entity to provide technical support andcomputer program training for the Monroe County Department of Human Services (MCDHS)Systems Support Group. Tasks performed by the selected Respondent will involvedevelopment of reports utilizing New York State databases and the training of current Countyemployees to perform these tasks, as listed below.1. The selected Respondent will generate reports using IBM COGNOS software for theDivision of Social Services related to temporary assistance, Supplemental NutritionAssistance Program (SNAP), Medicaid, and daycare with information stored in NewYork State databases. Extensive knowledge of the Welfare Management System(WMS), Benefits Issuance Control System (BICS), Welfare Reporting and TrackingSystem (WRTS), and SIDNY-on-SQL (SOS) database, is essential.2. The Respondent will train newly hired Systems Support staff in the use of IBMCOGNOS 10; software developed to generate reports from databases.3. The Respondent will be expected to work an average of sixteen (16) hours per week,four (4) of those training the staff with the remainder developing reports.4. The selected Respondent may also be requested to work on special projects for theSystems Support group which could include: computer, printer, and scannerreplacement, inventory management, new cell phone deployments, and technical helpdesk requests.

Bid Related Documents

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Product Codes: 91829, 91871, 92091, 91828, 92064, 91830

Agency Information

Issuing Agency: County of Monroe

State: New York

Agency Type: State and Local

Contact: 111 Westfall Rd., Rochester, New York, 14620



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