Government Contract | Tennessee
Citizen Relationship Management System

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Bid Information


Bid Alert No: 00000475574

Bid Title: Citizen Relationship Management System

Agency Bid No. Title: 905516

Received Date: 02/02/2016

Close Date: 02/19/2016

Purchase Type: Not Stated

Delivery Point: Nashville, Tennessee

Delivery Date: Not Stated

Special Notices: Bidder Preregistration, Warranty Required

Specifications

Specifications include, but are not limited to:A centralized portal or site where the citizens of and visitors to Nashville and Davidson County can submit all non-emergency Metropolitan Government-related requests for service, report problems, make suggestions, and request information with support for multiple languages. In addition to the portal or site, the solution must support multiple avenues for citizens to create an initial request, including phone (call center), e-mail, Social Media, online web form, text messaging, etc. Solution must include a Metro Government-branded Mobile Application that can be utilized across multiple platforms with support for multiple languages.

Bid Related Documents

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Product Codes: 20820, 20827, 91596, 92003, 92000, 92064

Agency Information


Issuing Agency: Metropolitan Government of Nashville And Davidson County

State: Tennessee

Agency Type: State and Local

Contact: Sara Sloane, Purchasing Division

Phone: 615-862-6637

Email: sara.sloane@nashville.gov

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