Government Contract | Wisconsin
Cisco SMARTnet Maintenance

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Bid Information

Bid Alert No: 00000467181

Bid Title: Cisco SMARTnet Maintenance

Agency Bid No. Title: 1617

Received Date: 01/22/2016

Close Date: 02/09/2016

Purchase Type: Not Stated

Delivery Point: Waukesha County, Wisconsin

Delivery Date: Not Stated


Specifications include, but are not limited to: SMARTnet Maintenance must at a minimum include:Annually renewable SMARTnet Maintenance agreements.Advance hardware replacement options of 24 x 7 x 2 hour, 24 x 7 x 4 hour, 8 x 5 x 4 hour, 8 x 5 x NBD (Next Business Day) and Return for Repair (RFR). Advance hardware replacement timeframe options must be based on Wisconsin time. Advance hardware replacement option shall be determined by the County at the time of any new equipment purchase.Ongoing Cisco operating system updates within the licensed feature set including both minor and major releases.Around-the-clock global access to the Cisco Technical Assistance Center (TAC).24 x 7 registered access to including online Cisco Expertise on Demand.Smart Services diagnostics and alerts.

Product Code: 92037

Agency Information

Issuing Agency: County of Waukesha

State: Wisconsin

Agency Type: State and Local

Contact: Diane Knoll, Purchasing Division Waukesha County Department of Parks and Land Use, 515 W. Moreland Blvd., Waukesha, Wisconsin, 53188

Phone: 262-896-8035

Fax: 262-548-7668




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