Government Contract | Pennsylvania
CIS Plus Application Support

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Bid Information

Bid Alert No: 00000430037

Bid Title: CIS Plus Application Support

Agency Bid No. Title: 30229

Received Date: 12/03/2015

Close Date: 01/05/2016

Purchase Type: up to a 4 year term

Delivery Point:

Delivery Date: Not Stated

Special Notices: Questions Due By 12/08/2015 05:00 PM, Pre-Bid Conference Mandatory 12/15/2015 10:00 AM


Specifications include, but are not limited to:PGW is seeking a firm with significant experience working with CIS Plus to provide software development and technical support services for the BCCS application. PGWs objective for this procurement is to secure, at best value to PGW, support services in the following service areas: oSoftware Development Services Includes ongoing maintenance and modification services for the existing application and associated end user support activities. oTechnical Support Services Includes 24x7 technical support, high level estimate requests, software compatibility testing, assessments, environment builds, service capacity planning, sizing and modeling. Efforts should be directed toward configuration, troubleshooting and general consultation. Vendor support may include the following activities: (1) System operations and assistance with daily operation and monitoring. (2) Troubleshooting of data errors and system problems associated with or related to data errors. (3) Modifications to existing application code. (4) Changes required due to updates to a third party application. (5) Performance management and technical evaluation. (6) Ad hoc application training of less than four (4) hours in duration. (7) Identification, troubleshooting, replication or documentation of issues. (8) Creating and testing extractors, extensions and enhancements

Bid Related Documents

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Product Code: 92045

Agency Information

Issuing Agency: Philadelphia Gas Works (PGW)

State: Pennsylvania

Agency Type: State and Local

Contact: Annie Wu, Supply Chain Department 800-4 West Montgomery Avenue, Philadelphia, Pennsylvania, 19122

Phone: 215-684-6097

Fax: 215-684-6163




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