Government Contract | New Mexico
Child Support Enforcement Division Customer Support Service Center

Bid Information

Bid Alert No: 00000440151

Bid Title: Child Support Enforcement Division Customer Support Service Center

Agency Bid No. Title: 60-630-15-30594

Received Date: 12/15/2015

Close Date: 02/12/2016

Purchase Type: Not Stated

Delivery Point: Statewide, New Mexico

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference Optional 01/08/2016 03:00 PM, Questions Due By 01/15/2016 05:00 PM


Specifications include, but are not limited to: The following represents the minimum requirements for the CSSC contract. Offerors must propose to these requirements. **Please see Section IV.D, Desirable Specifications (optional) if your organization would like to propose alternative or additional technologies to enhance customer service. 1.Key Personnel and Staff Qualifications The Offeror is responsible for determining the appropriate numbers, skill types, skill mix and roles needed to provide a cohesive team that can serve the NM CSED CSSC requirements while meeting or exceeding our performance and service level targets. Within that mix, the Offeror must commit to provide a dedicated, highly skilled core team of key personnel to this project. a.Core Team/Key Personnel The minimum members of the core team for this work are: 1)Senior Project Manager a)More than 5 years of progressively more responsible experience in project management, with successful experience in a similar position as proposed for this work for 3 of the last 5 years; b)Extensive knowledge of project time reporting, tracking and control; c)Experience with risk management, from risk identification, through assessment, management, mitigation, and evaluation; d)Experience in customer support services management; e) Experience with Health and Human Services (HHS) programs; f) Experience with other projects or work similar this project and to their proposed role for this project; g) Experience managing government projects and contracts.

Product Codes: 91520, 95870

Agency Information

Issuing Agency: State of New Mexico - Department of Human Services

State: New Mexico

Agency Type: State and Local

Contact: Peter Barrington, Child Support Enforcement Division Joseph Montoya Building, 1100 St. Francis DriveRoom 2016, Santa Fe, New Mexico, 87505

Phone: 505-827-1314

Fax: 505-476-7045




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