Government Contract | North Carolina
Call Reporting Software

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Bid Information


Bid Alert No: 00000459168

Bid Title: Call Reporting Software

Agency Bid No. Title: 02-15103

Received Date: 01/13/2016

Close Date: 01/26/2016

Purchase Type: Not Stated

Delivery Point: North Carolina

Delivery Date: Not Stated

Special Notices: Questions Due By 01/19/2016 05:00 PM

Specifications

Specifications include, but are not limited to: The following call reporting software functions are required: 1.Logging of all incoming and outgoing internal calls (station to station) 2. Logging of all incoming and outgoing PSTN calls. 3. Caller ID / ANI tracking of incoming calls through multiple internal transfers. 4. Summary reports by individual station or groups of stations. 5. Summary reports by date/time period(s). 6. Summary reports by individual trunk(s) or line(s). 7. Summary reports by calling and called number(s). 8. Call history search based on phone extension, calling number, called number, date, and/or time. 9. Export call data to Excel spreadsheet 10. Ability to combine various locations and systems for call summary reporting and statistics 11. Ability to sort and report on calls made by steering digit dialed 12. Percent of calls made and received

Product Code: 20827

Agency Information


Issuing Agency: State of North Carolina - Administrative Office of the Courts

State: North Carolina

Agency Type: State and Local

Contact: Cathy Griner Purchasing Services Division, Post Office Box 2448, Raleigh, North Carolina, 27602

Fax: 919-890-1947

Email: catherine.b.griner@nccourts.org

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