Government Contract | Connecticut
CALL CENTER SERVICES

Bid Information


Bid Alert No: 00000490199

Bid Title: CALL CENTER SERVICES

Agency Bid No. Title: Not Stated

Received Date: 02/18/2016

Close Date: 02/29/2016

Purchase Type: Not Stated

Delivery Point: Connecticut

Delivery Date: Not Stated

Specifications

Specifications include, but are not limited to: The purpose of this RFP is to select a vendor to provide call center services on a platform that provides an enhanced level of technology and service capability to the Exchange in servicing calls received. The selected Respondent will be responsible for overseeing all necessary transition tasks including, if a new vendor is selected, a transition of call center operations from the Exchanges current service provider. The Exchange encourages minority, women-owned, and disadvantaged businesses to respond to this RFP. The Exchange is focused on continued improvements to the customer experience and is examining the role of outsourcers, such as its call center vendor, in achieving its goals. Respondents to this RFP must be prepared to make changes rapidly in response to improvements that the Exchange deems necessary to enhance the customer experience.

Product Code: 91520

Agency Information


Issuing Agency: Access Health

State: Connecticut

Agency Type: State and Local

Contact: The Connecticut Health Insurance Exchange D/B/A Access Health CT, 280 Trumbull Street, 15th floor, Hartford, Connecticut, 06103

Email: rfp2016@ct.gov

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