Government Contract | Florida
Call Center Scheduling Consultants

Bid Information

Bid Alert No: 00000482408

Bid Title: Call Center Scheduling Consultants

Agency Bid No. Title: 173-16

Received Date: 02/15/2016

Close Date: 03/17/2016

Purchase Type: Not Stated

Delivery Point:

Delivery Date: Not Stated

Special Notices: Pre-Bid Conference Optional 03/01/2016 10:00 AM, Questions Due By 03/09/2016 04:30 PM, Training Required


Specifications include, but are not limited to:The purpose of the comprehensive analysis is to help management make complex decisions about scheduling, training and managing staff considering a wide variety of factors. The responses to this RFP need to describe the approach for developing the analysis explaining what type of information will be required, how many site visits will be needed, what types of data collection methods will be used such as interviews or surveys, the estimated project timeframe including time required for data collection and analysis and total cost of the project and the deliverables for each payment. The scope of the outline for the comprehensive analysis should consider the following key factors: 1.Current staffing levels 2.Staffing allocation within each discipline 3.Employee break and lunch times 4.Time needed to train new employees 5.In-service training for all personnel 6.Historical Call data and workload 7. Employee leave time usage 8. Employee fatigue 9. Employee preferences 10. Squad briefings

Bid Related Documents

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Product Code: 91520

Agency Information

Issuing Agency: Orange County Sheriff's Office

State: Florida

Agency Type: State and Local

Contact: Shawna Wells 2500 W. Colonial Drive, Orlando, Florida, 32804

Fax: 407-254-7151




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